SummitNext Technologies Hiring! Full Time Customer Service Executive in Kedah, Earn up to MYR 3,500 - Ricebowl

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Executive (Mandarin), providing outstanding support to our renowned clients in the Customer Service & Support sector with outstanding service and professionalism.

Position

Customer Service Executive (Mandarin/Cantonese Speaker Written & Verbal, On-site)

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat in Mandarin and English.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues efficiently with a focus on satisfaction and retention.
• Coordinate with internal teams to ensure customer needs are met.
• Maintain accurate records of interactions in the CRM system.
• Support translation of communication materials (Mandarin/Cantonese English).
• Meet performance targets and adhere to service quality standards.

Job Requirements

• Proficiency in Mandarin and Cantonese, with good command of English.
• Minimum SPM/Diploma or equivalent qualification.
• Minimum 1 year of relevant customer service or call center experience preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Able to work in a fast-paced, team-oriented environment.
• Willing to work on-site in Sungai Petani, Kedah.
• Able to commit to rotational shifts, including weekends and public holidays.

Job Type

Full-time

Shift Type

Rotational shift, 5 days a week

Salary

Basic: RM3,500
KPI : RM250

Benefits

• EPF & SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave
• Career advancement opportunities
• Professional development programs

Expected Start Date

Immediately

Find Out More About Us

Glassdoor: *************
Instagram: *************
LinkedIn: *************