GENESIS MILLENIUM FALCON SDN BHD Hiring! Full Time Customer Service cum admin in Sarawak, Earn up to MYR 2,200 - Ricebowl

Xiaomi Exclusive Service Center – Front Desk / Admin Executive

Location:
Xiaomi Exclusive Service Center –Kuching
Ground Floor S/L 3, Lot 3165 Block 10, 2 1, 2 Miles, Jalan Rock, Iris Garden, 93250 Kuching, Sarawak

Working Hours:

• 9:00AM – 6:00PM (Monday to Friday) ,9:00AM – 1:00PM (Saturday),Off Sunday & Public Holiday
• 5.5 working days per week
• KPI Bonus

Job Overview

We are looking for a responsible, friendly, and detail-oriented Front Desk / Admin Executive to join our Xiaomi Exclusive Service Center team.

This role is mainly responsible for handling customer reception, administrative tasks, repair case coordination, and supporting daily service center operations.

Job ResponsibilitiesFront Desk & Customer Support

• Welcome and assist walk-in customers professionally
• Handle customer enquiries via WhatsApp, phone calls, and email
• Register repair cases and update customers on repair progress
• Support cashier documentation and payment records

Administrative Support

• Prepare quotations, invoices, and daily reports
• Perform data entry and update internal systems
• Maintain proper filing and documentation records
• Assist in report preparation and operational paperwork

Operational Coordination

• Coordinate with technicians and HQ regarding repair cases
• Support service center daily operations and workflow
• Assist in complaint follow-up and case monitoring
• Support inventory and spare part record updates

Requirements

• Basic knowledge of Microsoft Word & Excel
• Good communication and customer service skills
• Responsible, punctual, and able to work independently
• Good attitude and willingness to learn
• Experience in admin, retail, or customer service is an advantage

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Administrative: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person