Justlogin Hiring! Work from Home HR System Support Specialist (Remote) in - Ricebowl

Job Description

We are looking for an experienced, service-oriented, eager-to grow individual who ensures satisfaction of customer is always the number 1 priority by resolving customer's technical/business queries in a prompt and effective manner. You should be enthusiastic, customer orientated and endeavor to create memorable unique one-of-a kind customer journeys with JustLogin. Excellent customer relationship management skills is preferred, along with prior experience of SaaS Support experience. Possession of HR Knowledge/understanding of process (across Southeast Asia) and an understanding of SaaS/Cloud based solutions will be an advantage.

Job Duties

Customer Support:

• Manage customer's expectations promptly
• Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions.
• Troubleshoot and resolve technical issues related to our HRMS software.
• Perform regular cross-department internal follow up to achieve excellent overall resolution rate.

Feedback and Insights:

• Gather customer feedback to identify areas for improvement and relay this information to relevant teams.
• Collaborate with product and development teams to enhance user experience based on customer input.

Documentation and Reporting:

• Maintain detailed records of customer interactions and support issues in our CRM system.
• Prepare reports on common inquiries, support trends, and customer satisfaction.

Relationship Building:

• Foster strong relationships with customers to understand their needs and enhance loyalty.
• Act as a customer advocate within the company, ensuring their voices are heard

Job Requirements

• Diploma/Degree preferably in computer science, software engineering, or any IT-related course
• 1-2 years' experience working in customer support or customer success, technical support, client onboarding, professional services, preferably in the SaaS or HRMS industry.
• Experience in HR Support, HR Operations, HR Personnel, or HRIS Support role
• Exposure to payroll support and HR operational processes
• Experience with ************* / Zendesk / Microsoft Teams / Zoom will be an advantage
• Proficiency in multi-tasking and good time management
• Strong communication and interpersonal skills, with a focus on customer service.
• Problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to work independently and collaboratively in a fast-paced environment.