Mr Diy Trading Hiring! Full Time Manager, E-Commerce in - Ricebowl

Key Responsibilities

• Online Business
  
  

Manage MR.DIY online sales in all digital sales channels.

Drive customer acquisition, retention and growth through digital marketing.

Ensure accurate, complete and timely execution of all configuration and administration relating to merchandising, product catalogues, campaigns and customers.

Activates the right business drivers by drawing conclusions from specific eCommerce KPI’s

• Front-End
  
  

Manage digital content and web assets to provide the best customer journey experience.

Work closely with the technology team to improve usability, design, content and conversion of the online site; formulate plans to adjust / improve where necessary for maximum gains.

Manage vendors and technical teams to build and deliver the digital assets strategic roadmap in time and within budget.

• Operation
  
  

Develop and implement customer-centric omnichannel retail experience for MR.DIY.

Adapts strategy to fit with the nuances of local e-commerce markets and leverages best practices across geographies

Develop actionable project schedules – clearly identifying: key milestones, deliverables, outcomes, dependencies, effort/durations, resources.

Coordinate the processing and delivery of online orders, payments, refunds and customer tickets.

Continuously optimize the e-commerce channel operation and performance.

• Reporting
  
  

Develop weekly/monthly merchandising and promotion proposals to achieve sales targets

Provide business analysis and insights on appropriate product selection for the market on ************* and all marketplaces with MR DIY stores.

• KPIs
  
  

Accountable for GMV, profitability, web traffic, CVR, AOV, OOS rate, ROAS for digital ads.

Requirements

• Candidates must possess at least a Degree in Computer Science, eCommerce or any related field of study.
• Minimum 5 years of eCommerce, managing digital projects (eg : website, marketing campaigns, e-commerce, social, mobile, etc) within B2C, retail, consumer goods is an added advantage.
• In-depth understanding of eCommerce solutions and business processes, knowledge of Magento is a plus.
• Strong understanding in Google Analytics is required.
• Strong project management and organizational skills – must be a self-starter.
• Strong interpersonal and communications skills, with the ability to work and build relationships with multicultural and cross functional teams at different levels of an organization.
  
  

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at *************

All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.