Chin Hin Group Hiring! Full Time Customer Service and Order Management Manager in Johor - Ricebowl

Customer Service & Order Management Manager

We are looking for an experienced and customer-focused Manager to lead our order management and customer service operations. This role will oversee end-to-end order fulfilment, ensure customer satisfaction, and drive cross-functional coordination across departments.

Key Responsibilities

• Manage customer enquiries on delivery schedules, technical details, and order status
• Oversee and ensure accuracy of purchase orders and work orders
• Coordinate closely with Production, Procurement, QA, and Sales to ensure timely order fulfilment
• Monitor order progress and resolve any issues, delays, or changes proactively
• Ensure material availability and collaborate with Procurement on shortages
• Provide technical support and guidance to team and customers when required
• Lead project briefings and manage project-based orders efficiently
• Drive continuous improvement initiatives to enhance service quality and reduce wastage
• Lead, coach, and develop the team to achieve operational excellence

Requirements

• Degree in Business, Engineering, Supply Chain, or related field
• 5–8 years of relevant experience in manufacturing or operations, with leadership experience
• Strong communication, problem-solving, and coordination skills
• Customer-oriented with strong attention to detail
• Experience in manufacturing industry (glass/construction materials is an advantage)