JOB SUMMARY
The Director, Student Experience & Employability provides strategic leadership to create a holistic, studentcentred experience and environment that supports engagement, wellbeing, academic success, and graduate employability across the full student lifecycle. The Director also leads innovation and digital transformation within the unit to ensure responsive, accessible, and data-enabled services that support student wellbeing, inclusion, and employability at scale.
The Director has executive oversight of a comprehensive and integrated portfolio that spans the full spectrum of the student experience. This includes:
- Student Life and Engagement – encompassing orientation programmes, student leadership development, clubs and societies, volunteerism, and campus engagement initiatives;
- Student Wellbeing and Counselling Services – including mental health support, psychological counselling, accessibility and disability services, and proactive wellbeing programmes;
- Employability and Career Development – overseeing internship placements, industry engagement, career readiness initiatives, co-curricular recognition, and graduate employability tracking;
- Accommodation Services – managing on- and off-campus accommodation, arrival and transition services, and on campus life programming to support student integration and success;
- International Student Experience – delivering tailored support for international students including intercultural orientation, compliance support, and social integration initiatives;
- Diversity, Equity, and Inclusion – advancing programs and strategies that support underrepresented and identity-based student cohorts, foster inclusive campus culture, and promote intercultural understanding;
- Student Conduct and Complaints Management – providing institutional leadership over student discipline, misconduct processes, complaints, appeals, and restorative practices; and
- Student Safety and Welfare – implementing systems for crisis response, food and housing security, threat assessment, and student support coordination.
The Director is responsible for shaping inclusive, future-oriented strategies that reflect best practices in higher education student affairs. This includes driving service innovation, enhancing student support ecosystems, and strengthening graduate outcomes.
JOB REQUIREMENTS
- A Bachelor’s Degree in a relevant discipline such as education, psychology, business, social sciences, law or student affairs., with relevant working experience in the management of the student university life cycle and student matters.
- Substantial senior leadership experience in student experience, wellbeing, or employability functions within a higher education or similar setup
- Sound knowledge of the full breadth of student administration and its role in enhancing the student journey.
Job Type: Full-time
Pay: RM18,000.00 - RM22,000.00 per month
Work Location: In person