SOGO (K.L.) Department Store Hiring! Full Time Contact Center Supervisor in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Minimum Diploma in any related field.

2-3 years of working experience supervising a team in Customer Service, preferably in retail industry.

Excellent command of language both written and spoken English and Bahasa Malaysia.

Strong leadership skills with positive attitude and good problem solving abilities.

Excellent interpersonal and communication skills and is able to work well with all levels of staff.

Able to work and follows retails shift working hours.

Candidate with lesser experience will be considered for Customer Service Assistant position.

Tentative start date will in September 2026.

To supervise the customer service team in ensuring high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures.

To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are follow-up accordingly until a case is resolved and closed.

Tackling complicated issues / complaints and implement necessary improvement measures.

To assist in driving new and dynamic CRM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals.

To execute and perform any task or assignment that may be assigned by the superior.