Agensi Pekerjaan The Supreme HR Advisory Hiring! Full Time G- Store General Manager in WP Kuala Lumpur, Earn up to MYR 20,000 - Ricebowl

Requirements:
-Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.

-Experience: Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role. Proven track record in managing luxury brands in an international retail environment.

-Leadership & Soft Skills: Strong leadership skills with a professional and presentable image. Excellent interpersonal and communication skills, capable of working effectively across all levels of staff. Ability to work under pressure, manage multiple priorities, and meet deadlines.
-Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations

We are seeking a highly experienced and dynamic Store General Manager to lead and oversee the operations of our luxury retail store. This role requires a strategic leader with strong business acumen, exceptional customer service standards, and the ability to drive sales and operational excellence.

 Key Responsibilities:
-Store Operations & Compliance: Assist the Managing Director in managing the store’s daily operations, ensuring efficiency, adherence to SOPs, and compliance with company policies and procedures.
-Sales & KPI Achievement: Drive monthly and annual sales, inventory, and other key store performance 

-Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.
-Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards. Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.
-Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
-Luxury Brand Expertise: Maintain the store’s premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.
-Operations Working Hours: Adapt to business needs, including occasional extended hours, weekends, and holidays.

• EPF
• SOCSO
• Annual Leave
• Staff Discount
• Medical Insurance
• Medical and Hospitalisation Leave