Agensi Pekerjaan Asia Recruit Hiring! Full Time Call Centre Agent (Cantonese) in Selangor, Earn up to MYR 4,500 - Ricebowl

Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.

Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.

Core Competencies:

• Strong problem-solving, active listening, and conflict resolution skills to manage customer complaints empathetically.

• Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.

• Professional, customer-centric attitude with strong attention to detail.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.