全职 Cloud Engineer MNC Based in Sunway Velocity, KL 工作, 薪水, Agensi Pekerjaan Asia Recruit WP Kuala Lumpur 公司招聘中 - Ricebowl

Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.

3–6 years of experience in cloud operations or infrastructure roles.

Strong hands-on experience with AWS, Azure, or GCP in production environments.

Proficiency in IAC tools such as Terraform, Bicep, and CloudFormation to standardize configuration of Cloud resources.

Proven ability to monitor, troubleshoot, and resolve complex cloud platform issues, leveraging logs metrics, and alerts across multi-cloud environments.

Solid understanding of cloud networking, security, and IAM.

Experience with ITSM processes and on-call operations.

Operate and maintain production cloud platforms to meet telco-grade availability and performance targets.

Proactively identify operational risks and prevent incidents.

Ensure operational readiness of cloud platforms for 24x7 support.

Participate in and lead scheduled on-call rotations.

Act as incident lead for high-severity or complex cloud incidents.

Drive service restoration within agreed SLAs and MTTR targets.

Coordinate incident response across cloud, network, security, and application teams.

Ensure clear and timely communication to stakeholders.

Perform root cause analysis and implement corrective and preventive actions.

Reduce incident recurrence through operational improvements.

Review and approve standard operational changes within delegated authority.

Improve on-call effectiveness through automation, self-healing, and alert optimization.

Enhance runbooks and operational documentation based on on-call learnings.

Drive operational readiness for new services prior to production release.

Ensure on-call actions comply with security, regulatory, and change controls.

Support audits and vulnerability remediation related to cloud operations.

Provide on-call guidance and escalation support to junior engineers.

Share operational best practices and lessons learned across teams.

Managing major incidents impacting customer-critical telco services.

Balancing rapid service recovery with strict change and security controls.

Troubleshooting complex hybrid or network-integrated cloud environments.

Lead on-call incident response and recovery actions.

Approve and implement low-risk operational changes.

Recommend improvements to on-call processes, tooling, and architecture.

Escalate major risks, outages, and compliance issues.