Agensi Pekerjaan Asia Recruit Hiring! Full Time Customer Service Officer (Banking) - Fresh Grad - KL in WP Kuala Lumpur, Earn up to MYR 3,600 - Ricebowl

SPM/STPM/Diploma/Advanced Diploma holders with customer service experience.

Fresh graduates with a Degree are welcome to apply.

Good command of English (verbal and written).

Strong communication, interpersonal, and problem-solving skills.

Customer service-oriented with good telephone etiquette.

Able to work in a fast-paced contact centre environment.

Willing to work on rotational shifts, weekends, and public holidays.

Handle customer enquiries through phone channels and provide timely assistance.

Identify customer needs, resolve issues, and provide appropriate solutions.

Maintain positive customer relationships by delivering excellent service experience.

Assist customers with banking products and services enquiries.

Manage customer complaints, follow up on cases, and escalate issues when required.

Update customer information accurately in relevant systems.

Maintain confidentiality of customer information and comply with company policies.

Identify opportunities to recommend suitable products and services based on customer needs.