Apex Group Hiring! Full Time Executive, IT Operation Support in WP Kuala Lumpur - Ricebowl

• Candidates must possess a Diploma/Degree in Information Technology, Computer Science or a related field, which is preferred.

• At least 0–3 years of relevant experience in Information Technology, particularly in IT operations support, including system monitoring, troubleshooting, user support, and ensuring smooth IT infrastructure performance.

• Fresh graduates with an IT background are encouraged to apply.

• Knowledge of basic hardware and software troubleshooting.

• Basic understanding of Windows Server environments, Microsoft 365.

• Familiar with Windows, Linux and networking fundamentals (TCP/IP, DNS, DHCP).

• Understanding of firewalls, antivirus, and endpoint management.

• Excellent teamwork and communication skills to work effectively with cross-functional teams and external partners.

• Excellent teamwork and communication skills to work effectively with cross-functional teams and external partners.

User Support

• Provide technical assistance and support for all employees, primarily focusing on Windows-based laptops and desktops. This includes troubleshooting hardware, software, and application issues.

Network & Connectivity

• Troubleshoot basic networking issues related to Wi-Fi connectivity, LAN access, and firewall settings to ensure seamless network performance for all users.

Asset & Inventory Management

• Maintain records of IT assets including laptops, phones, and accessories.

• Assist in setup and deployment of new devices.

• Oversee IT- related inventory and ensure compliance with software licensing.

Others

• Support IT projects including upgrades, migrations, audits and deployment.

• Support superiors with other IT-related tasks and projects as assigned.

• Set up, configure, and troubleshoot IP phone systems and devices, ensuring reliable communication for the team.

• Annual Leave
• EPF
• SOCSO
• EIS