Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Service Representative (Cantonese) in WP Kuala Lumpur, Earn up to MYR 5,200 - Ricebowl

Global Exposure | Healthcare Industry | Career Growth

Looking to build an international career with a global healthcare leader?

Join us as a Cantonese Customer Service Executiveand become part of aleading global healthcare organization dedicated to improving the health and well-being of millions of people worldwide.

In this role, you’ll support customers across the American market through calls, emails, and live chats. You’ll handle enquiries, provide professional assistance, resolve customer concerns, and deliver a high standard of service at every interaction.

Location: KL Sentral (Mrt/Lrt accessible)

Working Hours: 5 days per week | 9PM - 6AM / 8PM - 5AM (Permanent Night Shift)

Job Requirements

• Strong verbal and written communication skills in English and Cantonese to effectively communicate with Cantonese-speaking clients.

• Minimum 1 year experience, but DEGREE FRESH GRADUATES are WELCOME TOO.

• English level B2 and above (Proficient and Professional)

• SPM qualification or above

• Customer-focused mindset with the ability to remain calm and professional under pressure

• High level of accuracy and strong attention to detail

• Handle customer enquiries and service requests via phone, email, and live chat

• Assist customers with enquiries related to healthcare plans, benefits, coverage, claims, and billing

• Verify customer information and maintain accurate records in the system

• Investigate customer concerns and provide appropriate solutions in a timely manner.

• Follow up on outstanding cases and coordinate with relevant internal departments when required.

• Document customer interactions and case details accurately according to company procedures.

• Adhere to established SOPs, service standards, quality guidelines, and SLA requirements.

• Handle sensitive customer information with a high level of confidentiality and professionalism.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days