Agensi Pekerjaan Asia Recruit Hiring! Full Time Customer Service - Mandarin (Live Chat / Email / Calls) in WP Kuala Lumpur, Earn up to MYR 4,300 - Ricebowl

Language Proficiency:Fluent in spoken and writtenMandarin to assist customers via Live Chat, Email, and Calls.

Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

Communication Skills: Excellent verbal and written communication skills with a friendly, professional, and polite demeanor.

Technical & Soft Skills:

• Basic computer literacy and data entry skills to log customer interactions and follow documented call flows.

• Strong customer-first mindset with effective problem-solving and escalation management abilities.

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.