Forest City Golf Hotel Hiring! Full Time Reservation Agent in Johor, Earn up to MYR 2,300 - Ricebowl

• Minimum SPM/Diploma qualification in Hospitality, Tourism, Business Administration, or related field.

• Previous experience in front desk, customer service, reservations, hospitality, or golf operations is preferred.

• Good communication skills with the ability to handle customer inquiries professionally through phone, email, WeChat, and walk-in interactions.

• Proficient in basic computer skills and able to learn booking systems, POS systems, and membership software.

• Customer-oriented, detail-focused, and able to work efficiently in a fast-paced environment, including weekends and public holidays.

1.Reception and Customer Service

· Greet all arriving guests politely and offer information about golfing, driving range, and related facilities.

· Respond to customer inquiries regarding services, pricing, packages, and general information.

· Assist guests with check-in, registration, and issuance of game cards while maintaining a professional and friendly attitude

2.Reservation Management

· Handle bookings via phone, WeChat, email, and walk-ins efficiently.

· Accurately input reservation details including date, time, number of players, package, and special requests.

· Follow up on booking changes, cancellations, or rescheduling, and ensure timely updates in the system and to relevant departments.

3.Coordination and Communication

· Maintain effective communication with caddie team, driving range, golf cart team, F&B, and other departments to ensure seamless service delivery.

· Adjust tee times or make temporary arrangements during peak hours and promptly inform on-ground staff.

· Record daily bookings, check-ins, and irregular situations for operational reference.

4.System and Administrative Tasks

· Proficient in using booking systems, POS cashier systems, and membership software.

· Organize customer profiles, playing records, billing documents, and signed slips.

· Assist in bill printing, transaction verification, and payment processing.

5.Customer Relationship Management

· Familiarize with preferences of regulars, VIPs, and members to offer personalized service.

· Help collect customer feedback and suggestions to improve service quality.

· When necessary, assist in handling complaints or issues and report to supervisor promptly.

6.Other Duties as Assigned

· Carry out any other tasks assigned by the supervisor as required.

• Free parking
• Health insurance
• Maternity leave
• Meal allowance