全职 AI Operations Assistant 工作, 薪水 up to MYR 5,500, Agensi Pekerjaan Career International FOS WP Kuala Lumpur 公司招聘中 - Ricebowl

• Education: Bachelor's degree or above

• Industry Experience: 2+ years of experience in customer service projects within Cross-Border E-commerce, International Trade, Banking, Computer Science or Finance. You must understand the nuances of customer inquiries, compliance, and workflows in these sectors.

• AI Project Experience: Prior experience with AI intelligent customer service systems or other Al implementation projects

• Strong Conceptual AI Understanding: Proficient in AI concepts like Prompts, Tokens, Skills, MCP, LLM etc.

• Language Skills: Proficient in written and spoken English, with basic Mandarin skills

• Technical & Operational Skills

• Hands-on AI Implementation: Expert Prompt Engineer with a proven track record of designing and building AI agents, conversational chatbots, and complex automation workflows.

• Process Improvement: Experience in mapping workflows, identifying inefficiencies, and designing scalable solutions.

• Problem-Solving: Ability to raise questions from the customer's perspective and provide tangible solutions.

AI Performance Analysis & Optimization

• Conversation Tagging & Analysis daily: Review and tag AI-customer interactions to identify patterns, errors, and opportunities for improvement.

• Root Cause Identification: Analyze failure points in AI conversations, summarize root causes, and identify bottlenecks in the AI's logic or knowledge base.

• Model Capability Assessment: Maintain a deep understanding of the underlying AI models' mechanisms and limitations. Evaluate how well the AI handles specific queries and propose improvements based on its technical constraints.

• Customer-Centric Testing: Proactively test the AI from a customer's perspective, raising critical questions and simulating edge cases to ensure robustness and empathy in responses.

  
  AI Solutioning & Project Implementation

• End-to-End Project Support: Assist in AI solutioning projects aimed at service and process improvement. This includes:
  - Gathering and analyzing data to define project scope.
  - Writing Business Requirement Documents (BRDs).
  - Developing Standard Operating Procedures (SOPs) for AI-human handoffs and workflows.
  - Conducting User Acceptance Testing (UAT) and liaising with internal stakeholders until successful rollout.

• Business Knowledge Integration: Continuously learn and integrate core business knowledge (especially in Payments/Customer Support) into the AI's training data to enhance accuracy and relevance.

  
  Team Empowerment & Collaboration

• Knowledge Sharing: Leverage your past AI training and implementation experience to upskill the team. Share best practices in prompt engineering, AI ethics, and operational efficiency.

• Cross-Functional Coordination: Work closely with product, tech, and operations teams to solve problems, clarify requirements, and ensure alignment on project progress and objectives.

• Proactive Ownership: Take initiative in daily tasks, anticipate operational needs, and drive results without waiting for direction.

• Annual Leave
• EPF
• Medical and Hospitalisation Leave
• Performance Bonus
• Medical Insurance
• SOCSO
• EIS
• 5 Working Days