Hogo Shipping (M) Hiring! Full Time International Freight Operation Executive (Operation Executive) in Selangor, Earn up to MYR 5,000 - Ricebowl

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• At least 1–2 years of experience in freight forwarding or logistics.
• Familiar with sea freight, air freight, shipping documents, and customs procedures.
• Good communication and coordination skills.
• Able to communicate in English and Mandarin.
• Proficient in Microsoft Office.
• Detail-oriented, responsible, and able to work under pressure.
• Able to work independently and as part of a team.

1. Purpose

• Standardise international import and export freight operations.
• Improve work efficiency.
• Ensure goods are transported safely and on time.
• Meet customer requirements and comply with relevant regulations.

2. Scope

• Covers import and export shipments involving:

  • Sea freight

  • Air freight

  • Land transportation

3. Job Responsibilities

• Receive and confirm customer bookings or orders.
• Arrange shipping schedules and transportation plans.
• Prepare and verify shipping documents.
• Communicate with customers, shipping lines, airlines, customs brokers, and transport providers.
• Monitor shipment status throughout the delivery process.
• Handle shipment issues, delays, customer enquiries, and complaints.
• Complete shipment documentation and maintain proper filing records.

4. Operational Procedures

4.1 Order Receiving

• Receive customer shipment bookings.

• Verify the following information:

  • Shipper and consignee details

  • Cargo description

  • Quantity, weight, and dimensions

  • Port of Loading (POL)

  • Port of Destination (POD)

  • Shipping date

  • Special handling requirements

• Contact the customer immediately if any information is incomplete.

4.2 Booking Arrangement

• Select the appropriate shipping line or airline based on customer requirements.
• Submit the booking request to the carrier.
• Obtain the booking confirmation.
• Send the confirmed booking details to the customer.

4.3 Documentation Preparation

• Prepare and verify the following documents:

  • Commercial Invoice

  • Packing List

  • Shipping Instruction (SI)

  • Bill of Lading (B/L)

  • Air Waybill (AWB)

  • Certificate of Origin, if required

  • Customs declaration documents

• Ensure all documents are complete and accurate before submission.

4.4 Customs Clearance

• Submit customs declaration documents to the customs broker.
• Follow up on the customs clearance status.
• Inform the customer immediately if the cargo is selected for inspection.
• Coordinate the necessary inspection arrangements.

4.5 Transportation Arrangement

• Arrange trucking and cargo collection.
• Ensure the cargo arrives at the warehouse or port on time.
• Monitor vessel departure and flight schedules.

4.6 Shipment Tracking

• Monitor shipment status daily.

• Notify the customer immediately in the event of:

  • Shipment delays

  • Vessel rollover

  • Short shipment

  • Flight cancellation

  • Customs inspection

• Provide regular Estimated Time of Arrival (ETA) updates.

4.7 Arrival and Delivery

• Confirm cargo arrival.
• Notify the overseas agent or customer.
• Arrange customs clearance and delivery, where applicable.
• Confirm successful delivery with the customer.

4.8 Job Completion

• Verify all operational costs and charges.
• Issue invoices to customers.
• Collect supplier invoices.
• File all documents electronically and in hard copy.
• Update the operating system.
• Close the shipment file.

5. Exception Handling

The following situations must be reported immediately to the supervisor:

• Vessel or flight delays
• Cargo damage or loss
• Customs detention
• Customer complaints
• Documentation errors
• Unexpected or excessive operational costs

All incidents must be properly documented, including:

• Root cause of the issue
• Corrective actions taken
• Preventive measures for future improvement

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Company Trip