全职 Assistant HR Manager (Outsourced HR Services) | Kuala Lumpur 工作, 薪水 up to MYR 5,000, Agensi Pekerjaan J-Recruit Selangor 公司招聘中 - Ricebowl

• Diploma / Degree in Human Resource Management or related field

• Strong knowledge of payroll processing and statutory compliance

• Experience in outsourced HR or shared services environment preferred

• Strong attention to detail and analytical skills

• Ability to supervise, coach, and guide team members

• Good communication and stakeholder management skills

• Familiar with HR audits, SOPs, and documentation

Key Responsibilities

1. Team Performance Oversight

• Assist in overseeing the performance of HR Admin Executives and HR Admin Assistant.

• Review individual include client’s employees KPIs, service quality, accuracy, and

compliance performance.

• Provide coaching, guidance, and performance feedback to team members.

• Support performance appraisal and development planning for the HR operations team.

2. Payroll & HR Administration Review

• Review payroll summaries prepared by HR Admin Executives for accuracy and

completeness.

• Ensure correct statutory deductions (e.g. EPF, SOCSO, EIS, PCB or equivalent) are

applied.

• Verify payroll adjustments, allowances, deductions, and special payments.

• Ensure payroll is processed in accordance with client agreements and timelines.

3. Statutory Compliance & Audit Support

• Ensure compliance with all applicable labour laws and statutory requirements for clients.

• Review statutory reports and submissions before final submission.

• Conduct internal audit checks on payroll, HR administration, and compliance

documentation.

• Support external audits, inspections, or client compliance reviews.

• Track and follow up on audit findings and corrective actions.

4. KPI Monitoring & Reporting

• Review and monitor team KPIs including:

o Client satisfaction

o Compliance accuracy

o HR processing error rates

• Prepare and consolidate monthly KPI and performance reports.

• Analyse trends and recommend process improvements.

• Attend and monitor client’s staff performance as well and KPI achievement.

5. Monthly Reporting & Management Support

• Prepare monthly HR operations reports for management review.

• Provide insights on service performance, risks, and improvement areas.

• Support management in planning workload, resource allocation, and service

enhancements.

6. Recruitment & Interview Support

• Conduct interviews if required.

• Assist in candidate assessment, selection processes.

• Support manpower planning and team expansion as required.

7. HR Documentation & Process Development

• Prepare and update employee handbooks for internal use and clients.

• Assist in developing and maintaining HR policies, SOPs, and procedures.

• Support setup and standardisation of HR processes for new clients.

• Ensure documentation aligns with legal requirements and best practices.

8. Client Support & Service Quality

• Support client communications on HR operational matters when required.

• Assist in resolving escalated HR or payroll issues.

• Ensure service delivery meets agreed SLAs and quality standards.

Key Performance Indicators (KPIs)

• Payroll accuracy rate

• Statutory compliance accuracy (zero penalties)

• Team KPI achievement rate

• HR processing error rate

• Audit findings and corrective action closure

• Timeliness and quality of monthly reporting

• Multiple Location (Penang, Johor, Kuala Lumpur, Selangor, Perak, Negeri Sembilan, Sabah, Sarawak
• Good basic + High Commission up to 50K
• Sales Incentive Trip to Europe
• Good Loan Rate for mortgage and property
• Good Medical Coverage