IT Business Solutions Hiring! Full Time Mandarin-speaking Customer Support Specialist in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Candidate must possess at least SPM, Diploma, or Bachelor’s Degree in any field.

Fluent in Mandarin (spoken and written) is mandatory.

Good communication skills in English; Bahasa Malaysia is an added advantage.

Fresh graduates are encouraged to apply.

Previous customer service or call center experience will be an added advantage.

Strong interpersonal, communication, and problem-solving skills.

Ability to multitask and work in a fast-paced environment.

Basic computer literacy and typing skills are required.

Willing to work rotational shifts if applicable.

Must be fluent in Mandarin

Handle inbound and outbound customer inquiries via phone calls, emails, and live chat platforms.

Provide professional and timely customer support in Mandarin and English.

Resolve customer complaints and issues efficiently while ensuring high customer satisfaction.

Maintain accurate records of customer interactions, feedback, and transactions.

Escalate complex or unresolved issues to the relevant departments when required.

Follow company policies, SOPs, and service standards at all times.

Build and maintain positive relationships with customers through excellent service delivery.

Assist with operational and administrative duties assigned by the management.