Career Horizons Hiring! Full Time Customer Service Executive (Mandarin Speaker) in Selangor, Earn up to MYR 4,500 - Ricebowl

Requirements

• Diploma or higher qualification in any discipline.

• Minimum 2–3 years of experience in Customer Service, Helpdesk, or Call Centre environment is an advantage.

• Experience in customer service or a related field is preferred.

• Proficient in Mandarin, English, and Bahasa Malaysia (spoken and written).

• Strong verbal and written communication skills.

• Customer-oriented with excellent interpersonal and problem-solving abilities.

• Able to work effectively in a fast-paced and dynamic environment while managing evolving customer enquiries.

• Courteous, patient, and committed to delivering high-quality customer service.

Key Responsibilities

• Log, monitor, and update incidents in the helpdesk ticketing system.

• Develop a strong understanding of the company's products and features.

• Guide buyers and suppliers on portal usage, system functionalities, and business processes.

• Provide onboarding, service provisioning, and training for suppliers.

• Handle enquiries from buyers and suppliers regarding trading and business processes.

• Respond to inbound and outbound calls professionally, providing appropriate solutions and guidance.

• Troubleshoot and resolve suppliers' system access and technical issues.

• Ensure all enquiries and issues are handled promptly while maintaining high service quality standards.

• Escalate complex requests and complaints to the relevant internal teams when necessary.

• Keep clients informed on the progress and status of their enquiries, requests, and feedback.

• Collect customer feedback, identify recurring issues, and report findings to the supervisor for continuous service improvement.

• Perform other ad hoc duties as assigned.

• 5 Working Days
• Training Provided
• Medical and Hospitalisation Leave
• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Performance Bonus