PERSOL Workforce Solutions Malaysia Hiring! Full Time Information Systems : WSMS Support Executive in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

• Bachelor's Degree in: Information Technology, Computer Science, Information Systems Or a related discipline

• 1-2 years of working experience

• Basic understanding of software applications and IT systems

• Strong communication skills with the ability to explain technical concepts in simple terms

• Problem-solving mindset and willingness to learn

• Familiarity with Microsoft Excel and basic data handling

• Ability to work effectively with both internal teams and external customers

Added Advantages

• Experience in customer-facing, sales support, or business development roles

• Knowledge of finance-related processes such as invoicing and transactions

• Exposure to system implementation, onboarding, or user training activities

Travel Requirements

• This role involves travel to workshops across Malaysia.

• Travel allowance will be provided

• Own transportation is preferred

• No overseas travel required

Successful hires will be assigned to support either:

• North & Central Malaysia

• South & East Malaysia

Workshop Onboarding & Relationship Management

• Drive workshop recruitment and expansion into the WSMS programme.

• Serve as the main point of contact for assigned workshops.

• Lead end-to-end onboarding activities, including setup, activation, and user training.

• Build strong relationships with workshop owners and key stakeholders.

Training & User Enablement

• Conduct training sessions for workshop owners and staff.

• Support training initiatives for Sales teams and Dealer Sales Representatives (DSRs).

• Guide users on system functionalities and best practices with support from system vendors.

System & Data Migration Support

• Assist with migration of customer databases, inventory records, and financial transaction data.

• Support workshops throughout the system transition process.

• Ensure data accuracy and readiness during onboarding.

Post Go-Live Support

• Provide first-level troubleshooting and user support.

• Resolve system-related issues and coordinate with stakeholders when escalation is required.

• Monitor onboarding progress, system adoption, and active usage rates.

• Gather user feedback and recommend process and system improvements.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Digital, and Vendor teams to ensure successful programme implementation.

• Support rollout activities and continuous improvement initiatives across Malaysia.

• EPF
• SOCSO
• Allowance Provided
• Annual Leave
• Medical and Hospitalisation Leave
• EIS