DM Dasher Hiring! Full Time Technical Support (Live Chat) – Iot & Smart Gadgets in Selangor, Earn up to MYR 4,200 - Ricebowl

Skills Required:

• Passionate about the latest Smart home IoT products.

• Love to explore new knowledge.

• Good command (spoken and written) in 中文, English, and Bahasa Malaysia.

• Typing speed of 40 words or above per minute.

• Basic Microsoft Excel skills (added advantage).

• Able to commute to Setia Avenue, Setia Alam.

Work Schedule:

• 5 days a week. (9am – 6pm) 

• Off-day rotation with the team.

Main Job Scope:

• Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.

• Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.

• Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.

• Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.

• Follow up on warranty status updates for customers, delivering a personalized touch.

• Conduct initial inspections on items returned for warranty, ensuring thorough assessment.

• Collaborate with our skilled technician team, working together to deliver exceptional service.

• EPF
• SOCSO
• EIS
• Performance Bonus
• Annual Leave
• Annual Increment
• Medical Leave
• Compassionate Leave