C&M Goods Trading Sdn. Bhd. Hiring! Full Time Customer Support Specialist in Selangor, Earn up to MYR 2,500 + commission - Ricebowl

Secondary/SPM/'O' Level qualification is required.

Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.

Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.

Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.

Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.

Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.

Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.

Entry-level position suitable for fresh graduates with a keen interest in customer service.

Willing to work shift (8am to 4pm, 4pm to 12am)

Can work during Public holiday & weekend (rotate to rest)

Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.

Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.

Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.

Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.

Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.

Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.

Adhere to company policies and procedures regarding customer service standards and data privacy.