Agensi Pekerjaan XGiants Consulting Malaysia Hiring! Full Time Content Moderator (Merchant Content Risk Analyst) in WP Kuala Lumpur, Earn up to MYR 6,800 - Ricebowl

Job Requirements:

• Minimum 2 years of relevant experience, such as compliance investigation, content governance monitoring and platform governance, preferably within the sector of social media apps or AIl content generation apps.

• Proficiency in Microsoft Office Suite, familiarity with Jira or similar project management tools

• Excellent communication and problem-solving skills, ability to work independently as well as part of a team

• High level of integrity, reliability, and discretion.

• Strong analytical and investigative skills.

Job Descriptions:

1. Content Monitoring

• Monitor content governance risk of payment acquiring merchants per aligned SOP via measures including but not limited to Open Research, Actual testing and Framework review

• Define and communicate risk remediation plan on observed risks with commercial team per approved guidelines

• Oversee the remediation status of high risk merchants and escalate out-of-appetite merchants for further review and risk mitigation

• Review contents of partner applications such as Google, Apple, Tiktok. Also known as UGC (User generated content) review

• Requires testing using voice/video of the applications

1. SOP & product enhancement

• Identify process and policy enhancement opportunity based on first-hand review feedback

• Coordinate with cross-functional team for policy optimization

• Work with product and cross-functional team to streamline review process and tools with improved productivity

• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• Annual Leave
• medical check up
• Medical Insurance
• 5 Working Days