Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time Customer Service Officer in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

• Deliver 24 hour one-stop customer service. 

• Ensures highest standard of service delivery on personalized phone services to our customers. 

• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.  

• Handling and resolving customer complaints proficiently. 

• Displaying a high level of quality and professionalism when dealing with customers.  

• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines. 

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help. 

• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately. 

• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer 

• Maintains confidentiality of the Bank’s customers and data. 

• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience. 
   

Key Requirements 

• At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered). 

• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations 

• Fresh graduates are welcome to apply. 

• Experience in Call Centre, Banking or Customer Service environment will be an advantage. 

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service. 

• Possess a pleasant voice & good telephone etiquette. 

• Resourceful, proactive, attentive to details and a good team player. 

• Possess good communication skills (verbal and written English) 

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance