Pantai Bharu Holdings Sdn. Bhd. Hiring! Full Time Client Service Manager in Selangor, Earn up to MYR 5,500 + commission - Ricebowl

Requirements

• Diploma / Degree in Automotive, Business Management or related field.

• Minimum 2-3 years of experience in automotive after-sales/service operations.

• Experience in managing Service Advisors, workshop operations, and customer service.

• Strong leadership, communication, and problem-solving skills.

• Good knowledge of service KPI, customer satisfaction, and service sales performance.

• Able to work independently and manage team performance.

• Possess valid driving licences.

Preferred:

• Experience in automotive dealership environment will be an advantage.

The Service Managerat Pantai Bharu plays a keyfrontline leadership rolein managing thecustomer service experience, service performance, and overall profitabilityof the After-Sales Department. Working closely with theTechnical Leader, this role focuses on service sales performance, customer satisfaction, and efficient coordination between the front desk and workshop operations.

1. SERVICE PERFORMANCE & SALES GROWTH

• Drive service sales performance by monitoring daily transactions, upselling maintenance packages, and promoting service campaigns.

• Develop strategiesto increasecustomer retention and repeat visits through proactive follow-ups and loyalty programs.

• Track key performance indicators (KPIs) such as service revenue, labor utilization, average job value, and customer satisfaction.

• Collaborate with the Marketing Teamto implementafter-sales promotions and customer engagement initiatives.

1. FRONTLINE OPERATIONS & CUSTOMER EXPERIENCE

• Lead the service front desk team(Service Advisors) to deliver aprofessional and customer-focused experience.

• Oversee daily appointment scheduling, service bookings, and job approvals to ensure efficient flow from reception to workshop.

• Handle escalated customer concerns and feedback promptly and effectively.
  Ensure accurate communication between front-line staff and the Technical Leader/workshop team on service progress and vehicle readiness.

1. CUSTOMER ENGAGEMENT

• Greet and assist showroom visitors in a professional and friendly manner.

• Learn how to identify customer needs and recommend suitable vehicles with guidance from supervisors.

• Participate in marketing events, roadshows, and exhibitions to promote products and interact with potential customers.

1. TEAM MANAGEMENT & COLLABORATION

• Supervise and guide Service Advisors and front-line staff, ensuring consistent service quality and professionalism.

• Coordinate closely with the Technical Leader to ensure smooth job assignments, parts readiness, and timely vehicle delivery.

• Conduct regular team briefings and performance reviews to align goals, identify challenges, and improve results.

1. QUALITY ASSURANCE & OPERATIONAL EXCELLENCE

• Ensure service jobs meet manufacturer standards and company SOPs for quality and safety.

• Review customer feedback, job delays, and repeat repairs to identify improvement opportunities.

• Work with the Technical Leader to uphold workshop efficiency and minimize rework or downtime.

• Implement improvement plans to enhance customer experience and operational consistency.

1. REPORTING & COMPLIANCE

• Prepare and submit monthly service performance reports including revenue, costs, productivity, and customer ratings.

• Monitor financial performance against department targets and identify areas for improvement.

• Ensure compliance with company policies, safety regulations, and manufacturer audit requirements.

• Maintain proper documentation for all service and customer transactions.

• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided
• Performance Bonus
• Company Trip
• Flexible Working Hours