Hiring! Full Time Guest Services Associate in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Based in Eaton Residences by Sutera@KLCC, KUALA LUMPUR.

Basic requirements

• Diploma or Degree in Hospitality Management or a related field is preferred.

• Strong communication skills in English and Malay; Mandarin or other languages are an advantage.

• Customer service orientation — ability to handle guest requests and complaints professionally.

Brief job description:

• Provide information prior to guest arrival by following the guideline given and facilitate a seamless check-in process.

• Provide information about the apartment complex, amenities, services, policies, and procedures.

• Familiarize guests with the apartment’s features, appliances, and safety protocols.

• Assist with the check-out process, ensuring all charges are settled, and keys/cards are returned, and ensure a smooth departure experience.

• Maintain accurate records of guest information, preferences, and special request.

• Collaborate with other team members, including housekeeping, maintenance, and the management to ensure a seamless guest experience.

• Annual Leave
• Medical and Hospitalization Leave
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay