Agensi Pekerjaan Talent Recruit Hiring! Full Time Head of Operations (Solar Energy) in Selangor - Ricebowl

• Bachelors degree in Business Administration, Engineering, Construction Management, or a related field. An MBA or equivalent advanced degree is preferred.

• 10+ yearsof experience in operations management, with at least5+ years in a senior leadership role. 

• Proven experience in the residential solar industry or a closely related field (e.g., residential construction, roofing, HVAC).

• Demonstrated P&L management experience with a strong understanding of financial metrics and cost control.

• Deep knowledge of solar installation processes, NEC codes, permitting requirements, and interconnection procedures.

• Proven track record of successfully scaling operations in a high-growth environment.

1. Strategic Leadership & P&L Management:

• Own the operational P&L for the region/market, responsible for budgeting, forecasting, and achieving financial targets for revenue, cost, and profitability.

• Develop and execute operational strategies that align with company goals for growth, market expansion, and customer satisfaction.

• Analyze key performance indicators (KPIs) to identify trends, forecast needs, and make data-driven decisions to improve operational efficiency.

2. Operational Excellence & Process Optimization:

• Oversee the entire project lifecycle: Scheduling, Design/Engineering, Permitting, Installation, Inspection, Interconnection, and Customer Service.

• Implement and refine scalable processes, systems, and workflows to maximize productivity and reduce installation cycle times.

• Ensure all projects comply with local, state, and federal regulations, building codes, and safety standards (OSHA).

• Manage relationships with key vendors, suppliers, and subcontractors to ensure quality, cost-effectiveness, and reliability.

3. Team Leadership & Development:

• Lead, mentor, and develop a high-performing operations team, including managers and staff in design, permitting, installation, and service departments.

• Foster a culture of accountability, safety, quality, and continuous improvement.

• Set clear performance objectives, conduct regular reviews, and identify training and development needs for the team.

4. Customer Experience:

• Collaborate with the Sales and Customer Service departments to ensure a seamless and positive customer journey from signed contract to system activation.

• Implement strategies to minimize customer complaints and enhance post-installation satisfaction, leading to positive reviews and referrals.

• On-the-job training
• Friendly and supportive work environment
• Exposure to real business operations