Intellivisiontech Sdn. Bhd. Hiring! Full Time Service Desk Analyst in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl

Bachelor’s degree or above; Majors in Telecommunications, Electronics, or related fields are preferred.

2–3 years of experience in technical support, helpdesk operations, or customer-facing technical support roles preferred.

Strong interest in smart electronic products, with knowledge of networking, telecommunications, or computer technologies preferred.

Good customer service mindset and teamwork spirit, with strong communication skills and the ability to identify reasonable solutions to problems.

Multi-Channel Customer Support:Communicate with global customers viaemail, online chat, and phone calls to deliver technical assistance, resolve inquiries, and maintain a positive corporate brand image.

Consultation & Troubleshooting: Assist customers with product recommendations, feature consultations, and hardware/software setup. Perform diagnostics to isolate and resolve networking, hardware, and connectivity issues.

Issue Escalation & Collaboration: Collect and organize customer feedback, requests, and complaints. Coordinate directly with internal product, QA, and engineering departments to resolve complex technical issues and track product bugs.

Documentation & Knowledge Base: Provide clear, step-by-step product documentation, user guides, and troubleshooting procedures to support resolution for customers and internal knowledge sharing.

Ticket Management: Record and manage end-to-end customer interactions, diagnostic steps, and resolutions within the ticketing system to meet defined SLA targets.