Carsome Hiring! Full Time Assistant Manager, Operations Support (Technical) in Selangor, Earn up to MYR 4,500 - Ricebowl

• Bachelor's Degree or Professional Qualification in the relevant discipline 

• (Accounting/Finance/Business/Economics) 

• 5 years of related working experience 

• Proficient in Microsoft Office Applications 

• Able to work independently with minimal supervision. 

• Good problem-solving skills and pay attention to details.

• Ability to multitask and work as a team to support staff and colleagues.

• Good interpersonal and communication skills 

• Experience in HP banking industry

Your Day-to-Day

• Develop strategies and action plans to improve Branch Operations processes.

• Track customer orders together with CARSOME Consultants and Branch Support Admins to ensure bookings (Online & Offline) are successfully converted into deliveries.

• Monitor and track in-processing activities from loan applications until disbursement.

• Train and develop Branch Support Admins (BSA) to perform assigned tasks while meeting TAT and SLA requirements throughout booking activities.

• Ensure data compliance and accuracy within CMS for all entries made by Branch Support Admins (BSA).

• Liaise on fleet movement for booked inventory between Experience Centers.

• Follow up and coordinate with Marketing Officers from financial institutions/banks regarding loan submission and disbursement status.

• Collect cash payments via Credit Card or Debit Card and follow up on bank settlements through financial institution terminals.

• Ensure retail operation processes are executed according to Retail SOP.

• Ensure CMS processes are properly managed and performed according to Objectives and Key Results (OKR).

• Prepare PR/PO for invoices charged by panel vendors and submit them to the Finance Department.

• Co-manage petty cash and branch expenses, including reimbursements for submitted bills.

• Encourage automation by promoting loan submissions through banks’ e-dealers/e-portals.

• Monitor and track the usage of vouchers and CMS discounts.

• Perform E-Auto Transfers to complete ownership transfers when required.

• Ensure all management reports are prepared accurately and submitted on time.

• Participate in other company activities as assigned.

• Annual Leave
• Medical and Hospitalisation Leave