全职 Customer Service Executive 工作, 薪水 up to MYR 5,500, Pinecone Technology Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

Good communication skills in Mandarin and English, both written and spoken.

Prior experience in customer service.

Strong service mindset with good problem-solving and interpersonal skills.

Able to work on a rotational shift basis, including night shifts.

Basic computer skills and familiarity with customer service or chat systems.

Fresh graduates with strong learning ability are welcome (training will be provided).

Provide timely and professional customer support via live chat system and ticketing system.

Assist clients with account-related inquiries, trading platform usage and general operational issues.

Deliver high-quality customer service in both Mandarin and English.

Follow up on customer feedback, requests, and complaints, and liaise with internal teams such as Operations, IT, and Risk Control when required.

Maintain accurate records of customer interactions and support cases.

Support continuous improvement of customer service processes and knowledge base.