Telecontinent Hiring! Full Time Airport Hospitality & Lounge Manager in Johor, Earn up to MYR 6,000 - Ricebowl

We are seeking a service-oriented and proactive individual who is passionate about delivering exceptional customer experiences and leading by example. This role is ideal for a hands-on leader who thrives in a dynamic, customer-facing environment and is committed to maintaining high service standards while ensuring smooth day-to-day lounge operations.

Key Requirements

• Minimum 1–2 years of experience in customer service, hospitality, or service operations, with exposure to team supervision, shift coordination, or frontline leadership responsibilities.

• Prior experience in airport operations, hospitality, healthcare, customer service centres, or other service-oriented environments will be a strong advantage.

• Excellent communication and interpersonal skills with proficiency in English and Bahasa Malaysia.

• Demonstrated leadership capabilities with the ability to guide, coach, motivate, and support frontline teams in delivering exceptional customer service.

• Strong operational and organisational skills, including experience in operational coordination, workforce planning, performance monitoring, and basic reporting.

Ideal Candidate Profile

The ideal candidate is a confident and approachable leader with a strong sense of accountability and a passion for service excellence. They possess the ability to build positive relationships with guests and team members, remain composed under pressure, and effectively manage daily operations to ensure a seamless and memorable customer experience.

• Oversee the daily operations of the lounge to ensure a seamless and exceptional guest experience.

• Lead, coach, and supervise Customer Experience Executives to maintain high service standards and operational efficiency.

• Manage staff rostering, shift scheduling, and manpower allocation to ensure adequate operational coverage.

• Handle guest escalations and service recovery while maintaining customer satisfaction.

• Coordinate with internal and external stakeholders, including hospital concierge teams, transport providers, and airport authorities.

• Monitor lounge performance, ensure compliance with SOPs, and prepare basic operational reports.

Working Hours

• Shift-based schedule between 7:00 AM and 10:00 PM

• Monday to Sunday, including weekends and Public Holidays

Work Location

Senai International Airport, Johor Bahru

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• EIS