UBASE Asia Hiring! Work from Home Work From Home - 金融科技中英文客服 Fintech Customer Support (Mandarin & English) in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Requirements:

• Education Background: Diploma & above.
• Fluent in both English & Mandarin (training in English & Mandarin) to handle both language chat sessions.
• Flexibility to work in shifts (including weekends and holidays).
• More than 1 year Livechat Customer Service Experience and pass typing test (55+WPM in English & Mandarin).
• Tech-savvy with familiarity in cryptocurrency and blockchain technology is adding advantage.

Reasons to work with UBASE Asia:

• Competitive pay package and exclusive benefits.
• Breathe easy and feel inspired in our world-class, healthy workspace.
• Accelerate your expertise with guidance from senior mentors.
• Your health and future are covered: premium insurance and full security benefits.
• We provide dental and optical benefits because your well-being matters.
• A culture of celebration: regular team events and employee recognition.
• Grow with us: personalized learning plans to fast-track your career.
• Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.
• Build your career at the forefront: join Korea's #1 BPO leader.

Responsibilities:

1. Customer Support & Issue Resolution

Provide timely, accurate, and professional responses to customer inquiries with empathy.

Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.

Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

2. Product Knowledge & User Education

Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).

Guide users through account setup, KYC, deposits/withdrawals, and trading processes.

Proactively educate users on platform updates, new features, and security practices.

3. Compliance, Security & Risk Management

Adhere to internal protocols and regulatory compliance guidelines.

Monitor and report suspicious behavior, scams, or fraud attempts.

Ensure all interactions align with security best practices.

4. Feedback, Reporting & Multilingual Support

Collect user feedback and report recurring issues for product improvement.

Document customer interactions and maintain accurate case logs.

Provide support in multiple languages as required, prioritizing bilingual or multilingual service.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Medical Insurance
• Training Provided
• Overtime Pay
• 5 Working Days
• Work from Home