UBASE Asia Hiring! Work from Home Work From Home | Live Chat Agent (Mandarin & English) – Global Fintech Platform in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Requirements:

• Education Background: Diploma & above.

• Fluent in both English & Mandarin (training in English & Mandarin) to handle both language chat sessions.

• Flexibility to work in shifts (including weekends and holidays).

• More than 1 year Livechat Customer Service Experience and pass typing test (55+WPM in English & Mandarin).

• Tech-savvy with familiarity in cryptocurrency and blockchain technology is adding advantage.

We are looking for English and Mandarin-speakingcandidates to join our team asCustomer Support Representativesfor a leadingcryptocurrency client.

Reasons to work with UBASE Asia:

• Competitive pay package and exclusive benefits.

• Breathe easy and feel inspired in our world-class, healthy workspace.

• Accelerate your expertise with guidance from senior mentors.

• Your health and future are covered: premium insurance and full security benefits.

• We provide dental and optical benefits because your well-being matters.

• A culture of celebration: regular team events and employee recognition.

• Grow with us: personalized learning plans to fast-track your career.

• Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.

• Build your career at the forefront: join Korea's #1 BPO leader.

Responsibilities:
1. Customer Support & Issue Resolution

• Provide timely, accurate, and professional responses to customer inquiries with empathy.

• Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.

• Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

2. Product Knowledge & User Education

• Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).

• Guide users through account setup, KYC, deposits/withdrawals, and trading processes.

• Proactively educate users on platform updates, new features, and security practices.

3. Compliance, Security & Risk Management

• Adhere to internal protocols and regulatory compliance guidelines.

• Monitor and report suspicious behavior, scams, or fraud attempts.

• Ensure all interactions align with security best practices.

4. Feedback, Reporting & Multilingual Support

• Collect user feedback and report recurring issues for product improvement.

• Document customer interactions and maintain accurate case logs.

• Provide support in multiple languages as required, prioritizing bilingual or multilingual service.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days
• Competitive pay package and exclusive benefits.
• Breathe easy and feel inspired in our world-class, healthy workspace.
• Accelerate your expertise with guidance from senior mentors.
• Your health and future are covered: premium insurance and full security benefits.
• We provide dental and optical benefits because your well-being matters.
• A culture of celebration: regular team events and employee recognition.
• Grow with us: personalized learning plans to fast-track your career.
• Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.
• Build your career at the forefront: join Korea's #1 BPO leader.