Senheng Electric (KL) Hiring! Full Time Customer Careline Executive in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Fresh graduates are encouraged to apply.

5 working days including weekend (off day might falls on weekday)

Working Hour: 9am-6pm (no night shift)

Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential

Possess good telephone etiquette with a smiley voice.

Good communication and interpersonal skills.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Ability to multi-task, prioritise and manage time effectively

Social media savvy

To efficiently handle inbound and outbound customer call inquiries.

To provide fast and timely solutions to all customer related problems.

To ensure customer satisfaction by providing excellent Customer Services.

To be constantly guided by company's service standards.

Effectively manage large numbers of incoming calls

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies