Serdang Motorcycle Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 4,000 - Ricebowl

JOB HIGHLIGHTS

• Energetic & Friendly Working Culture

• Potential Career Advancement Opportunity

• Basic + Incentive + Bonus

• Leading Riding Gears and Motorcycle Accessories O2O Company

• Located in Seri Kembangan, Selangor

REQUIREMENT

• Fresh graduates are welcome to apply.

• Diploma in Business Administration, any related field, or equivalent.

• Ability to multitasking and prioritization.

• Self-motivated, positive, self-directed, and responsible.

• Knowledge in motorcycle field is an added advantage.

• Able to read & communicate in Bahasa Malaysia and English.

• Familiar with online platforms such as Lazada, Shopee, TikTok, Facebook, Instagram, etc.

• Work as a team, hardworking, willing to learn and challenge.

RESPONSIBILITIES

• Customer Service: Address customer inquiries, concerns, and issues related to orders, deliveries, and products.

• Return & Refund Case Management: Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.

• Account Management: Independently manage and maintain stores across various e-commerce marketplaces. Ensure products listings, pricing, promotions, and store information are accurate and up to date. Monitor store performance and support daily operational activities.

• Inventory Management: Monitor and manage inventory levels to prevent stockouts or overstock situations. Conduct sales forecasting and prepare restock lists to ensure optimal inventory level.

• Data Analysis: Analyse e-commerce data, including sales trends, customer behavior, and website traffic, to make informed decisions and identify areas for improvement.

• Reporting: Generate and analyse reports related to e-commerce performance, presenting findings and recommendations to management.

• Continuous Improvement: Identify opportunities for process improvement and efficiency gains. Implement changes to enhance overall operations.

• Provide support for miscellaneous tasks as directed by the supervisor and perform additional responsibilities as needed.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Annual Bonus
• Allowance Provided
• Performance Bonus