The Coffee Bean & Tea Leaf (M) Hiring! Full Time Cafe Supervisor (Penang Island) in Pulau Pinang, Earn up to MYR 2,900 - Ricebowl

• Diploma in any related field

• Fresh graduate are welcomed

• Customer service skills

• Multitasking skills

• Good analytical skills

• An eye for details

• Good communication skills

• A team player with good leadership and interpersonal skills

• Articulate and able to communicate effectively across all functions and levels

• Able to adapt to organizational changes and able to work under pressure

• Responsible, reliable, independent and has a sense of urgency

Key ResponsibilitiesIn this role, you will:

• Sales and Customers Service

Maintains a profitable reputable café, that is:

• Handles cash transactions honestly, efficiently, and accurately.

• Assists in the supervision of the profitable café.

• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.

• Maintains an efficient, friendly service standard at all time.

• Politely answers the telephone and customer questions.

• Responds proactively to prevent and resolve customer service situations.

• Handles all drink and food items during preparation safely.

• Sells and serves baked goods and miscellaneous food items to customers.

• Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion. 

• Store Operations

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

• Completes daily report as assigned.

• Informs the Café Manager / Assistant Manager of any operational inconsistencies.

• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.

• Orders baked goods, coffee and supplies when needed.

• Performs opening and closing duties

• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.

• Reports potential safety hazards to Café Manager / Assistant Manager.

• Restocks shelves when necessary.

• Cleans the bar area, floor, grinders, take out trash, etc routinely.

• Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets. 

• Employee Development

Motivating & Developing crews, that is:

• Assists in the training of new employees.

• Delegates duties to Brew Crews as necessary.

• Leads by example.

• Motivates crews to maintain and serve consistent quality products every time.

• Perpetuates Company philosophy and culture.

• Schedules breaks as necessary.

So as to develop and motivate our employees. 

• Product Knowledge

Delivers consistent quality products, that is:

• Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.

• Maintains the highest quality, consistent product standards.

• Oversees drink-making and ensuring that only consistent quality drinks and products are served.

• Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for. 

• Store Presentation

Maintains a comfortable, conducive outlet by:

• Follows guidelines on music.

• Keeps all tables cleared of trays and used utensil or cups.

• Keeps all floors dry & free of litter.

• Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Medical benefits
• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.
• Annual Leave
• Medical Insurance
• EPF
• SOCSO