ESW Engineering Hiring! Full Time Sales Support Specialist in Sabah, Earn up to MYR 1,900 - Ricebowl

Minimum SPM qualification or equivalent.

Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.

Experience with Customer Relationship Management (CRM) software is a plus.

Excellent communication and interpersonal skills, both written and verbal, in English and Bahasa Malaysia.

Strong organizational and time management abilities with a keen attention to detail.

Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.

Experience in order processing, inventory management, and sales administration.

Demonstrated problem-solving skills and a proactive approach to resolving customer inquiries.

Ability to work independently and as part of a team.

Familiarity with the safety product industry is advantageous.

Process sales orders accurately and efficiently, ensuring all details are correct and entered into the CRM system promptly.

Manage customer inquiries via phone and email, providing timely and professional responses to build and maintain strong customer relationships.

Coordinate with the sales team to track sales progress, generate reports, and assist with sales forecasting.

Maintain accurate inventory records, monitor stock levels, and liaise with suppliers to ensure timely replenishment of goods.

Prepare sales quotations, invoices, and other sales-related documentation with a high degree of accuracy and attention to detail.

Assist in the management of customer databases, ensuring all contact information and sales history are up-to-date within the CRM.

Support the sales team with administrative tasks, including scheduling meetings, preparing presentations, and managing travel arrangements.

Handle customer complaints and resolve issues effectively, escalating to management when necessary to ensure customer satisfaction.

Collaborate with the finance department to reconcile sales transactions and ensure timely payment processing.

Organize and maintain sales files and records, both physical and digital, for easy retrieval and auditing.