- Persiaran Serdang Perdana Seri Kembangan Selangor Malaysia 43300

Working Location
Job Description
Requirements
Minimum SPM or equivalent qualification
Able to communicate in Bahasa Malaysia and English or Mandarin
Basic computer knowledge (PC literate)
Able to multitask and work in a fast-paced environment
Good communication and problem-solving skills
Patient, responsible, and customer-oriented
Willing to work 6 days per week
Responsibilities
Handle customer enquiries via e-commerce platforms (Shopee, Lazada, etc.)
Follow up on parcel status and provide delivery updates to customers
Resolve delivery-related issues such as delays, missing, or damaged parcels
Manage and respond to customer reviews in a professional manner
Coordinate with internal teams regarding order and logistics issues
Ensure timely responses and maintain high customer satisfaction
Keep proper records of customer interactions and cases
Perform ad-hoc tasks assigned by supervisor
Benefits
Skills
MRT - SERDANG RAYA SELATAN
0.3 km
MRT - SERDANG JAYA
0.8 km
KTM - SERDANG
0.9 km
MRT - SERDANG RAYA UTARA
1.5 km
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