Malaysia Aviation Group Hiring! Full Time Customer Service Officer (Domestic Operations) in Sarawak - Ricebowl

Qualification

• SPM

Working Experience

• 0-2 years, Relevant  Ground Handling experince 

Skills & Knowledge

• Good communication skills in Bahasa Malaysia and English Good personality, with warm and positive attitude

• Able to work independantly and responsible for job assignments

• Knowledgable with personal computers and travel documents requirement

Key Challenges

• Unsatisfied and demanding passengers ability to make prompt decision cancellation and/or delayed flights missed connection flights accomodation and transport (delayed or the staff itself)

• Provide highest customer service standards.

• Compliance to safety, security & regulatory procedures

• Ensuring on time performance and baggage requirements

• Ensuring travel document and visa requirement are adhered to

• Ensure sufficient resources as per customer airlines SLA

• GH - Domestic Operations

• Handling daily operations at check in counter and departure gate as per SLA.