BTC Asset Hiring! Full Time Hotel Front Office in WP Kuala Lumpur, Earn up to MYR 2,500 - Ricebowl

Minimum SPM / Diploma in Hospitality, Tourism, or related field

Previous experience in hotel front office or customer service is an advantage

Good communication skills.

Pleasant personality with strong customer service skills

Basic computer knowledge (hotel system experience is an added advantage)

Ability to handle stressful situations calmly and professionally

Good problem-solving and multitasking skills

Willing to work on shifts, including weekends and public holidays

Well-groomed, presentable, and professional appearance

Honest, responsible, and punctual

Welcome and greet guests in a friendly and professional manner

Handle check-in and check-out procedures efficiently

Manage room reservations, bookings, and cancellations

Answer phone calls, emails, and guest inquiries promptly

Provide accurate information about hotel services, facilities, and local attractions

Handle guest complaints and resolve issues professionally

Coordinate with housekeeping and maintenance teams to ensure smooth operations

Process payments, billing, and maintain accurate records

Ensure front desk area is clean, organized, and presentable at all times

Follow hotel policies, procedures, and service standards