Top Win Hardware Hiring! Full Time Invoicing Clerk Cum Telemarketing in Selangor, Earn up to MYR 3,500 - Ricebowl

Responsible for handling invoice processing, order coordination, and customer follow-up via WhatsApp and email. This role ensures accurate order handling, timely delivery coordination with warehouse, and proper resolution of customer issues such as returns, refunds, and billing discrepancies.

1. Invoicing & Order Processing

• Prepare and issue sales invoices / e-Invoices accurately and timely.

• Verify order details (price, quantity, discount, customer info) before invoicing.

2. Telemarketing / Order Coordination

• Monitor and respond to WhatsApp and email orders from customers.

• Process customer orders and ensure all details are complete.

• Communicate clearly with customers regarding order confirmation and status updates.

• Follow up with customers to confirm goods received in good condition.

3. Warehouse Coordination

• Prepare and issue packing list / delivery instructions to warehouse order pickers.

• Coordinate with warehouse to ensure accurate and timely order fulfillment.

• Resolve any discrepancies between order, stock, and delivery.

4. After-Sales Support

• Handle customer issues including:

  • Goods return

  • Refund requests

  • Overcharge / billing errors

  • Discount adjustments

• Ensure proper documentation and approval for all adjustments.

• Coordinate with accounts and warehouse for smooth resolution.

5. Record Keeping & Reporting

• Maintain proper records of orders, invoices, returns, and refunds.

• Update system records accurately for all transactions.

• Assist in generating reports when required.

6. Administrative Support (optional)

• Assist in general administrative and accounts-related tasks.

• Support monthly closing activities when needed.

• Perform any other duties assigned by management.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Casual Wear
• Employee Discount on company products/services