Front Office Sales Representative
Fresh Graduates
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SSM No : LLP0016515-LGN
MYR1,600 - MYR2,500 Per Month
Commission: MYR250 - MYR1,000
Seremban, Negeri Sembilan and +2 other locations
Fresh Graduates
More than 40 have applied to this job
Posted 14 days ago • Closing 30 Apr 2024
More than 40 have applied to this job
Company Highlights
- Closed on Sunday
- Career Growth
- Interesting Remuneration
Requirements
- Education: Diploma or equivalent; additional certification or education in sales or hospitality is a plus.
- Languages: Able to speak in English and Bahasa Malaysia fluently.
- Experience: Previous experience in customer service, front office operations, or sales roles is preferred.
- Communication Skills: Excellent verbal and written communication skills to interact professionally with clients and team members.
- Interpersonal Skills: Strong interpersonal skills to build rapport with clients and effectively handle inquiries and concerns.
- Sales Skills: Demonstrated ability to effectively promote products or services and close sales deals.
- Organizational Skills: Strong organizational skills to manage administrative tasks, maintain records, and handle multiple priorities efficiently.
- Computer Skills: Proficiency in basic computer applications such as MS Office.
- Attention to Detail: Attention to detail to ensure accuracy in handling appointments, transactions, and customer information.
- Flexibility: Ability to adapt to changing environments and willingness to work flexible hours, including evenings and weekends if required.
- Team Player: Ability to work collaboratively with colleagues to achieve team goals and contribute positively to the overall atmosphere of the workplace.
- Multitasking and able to work under pressure.
Responsibilities
- Greet and Welcome Customers: Welcome customers as they enter the establishment, providing a warm and friendly atmosphere.
- Handle Inquiries: Respond to customer inquiries in person, over the phone, or via whatsapp, providing accurate information about products, services, and pricing.
- Appointment Scheduling: Manage appointment scheduling and bookings, ensuring efficient utilization of time slots and resources.
- Customer Service: Provide exceptional customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction.
- Sales: Actively promote products or services to customers, upselling or cross-selling where appropriate to meet sales targets.
- Product Knowledge: Maintain thorough knowledge of products or services offered, including features, benefits, and pricing, to effectively communicate with customers.
- Administrative Tasks: Perform various administrative tasks such as processing payments, maintaining customer records, and preparing sales reports.
- Front Office Operations: Manage front desk operations, including maintaining cleanliness and organization of the reception area, managing incoming and outgoing correspondence, and directing visitors to appropriate personnel or departments.
- Follow-up: Follow up with customers to ensure satisfaction with their purchases or services and to encourage repeat business.
- Team Collaboration: Collaborate with other team members, such as sales associates, managers, and support staff, to ensure seamless operations and provide assistance as needed.
- Sales Reporting: Prepare and submit sales reports, including daily sales summaries, inventory reports, and customer feedback, to management.
- Compliance: Adhere to company policies and procedures, including those related to sales transactions, customer privacy, and security protocols.
- Training: Participate in training sessions to enhance product knowledge, sales techniques, and customer service skills.
- Promotional Activities: Assist in organizing and executing promotional events or marketing campaigns to attract new customers and drive sales.
- Continuous Improvement: Continuously seek opportunities to improve processes, enhance customer experiences, and contribute to the overall success of the front office and sales operations.
Benefits
- Competitive Compensation: Tailored to reflect your experience and expertise.
- Comprehensive Benefits: Inclusive of EPF, SOCSO, and EIS contributions for your financial security.
- Lucrative Commission Structure: Providing incentives for your exceptional performance.
- Professional Attire: Uniform provided to ensure a polished and unified appearance.
- Balanced Schedule: Sundays Closed and Mondays as half-days for a well-deserved break.
- Performance Incentives: Opportunity for additional rewards through performance bonuses, recognizing your dedication and achievements.
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Training Provided
- Performance Bonus
- Overtime Pay
Important Information
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