Telemarketing Executive (Inbound & Outbound Sales)

电话营销专员（接听与外呼销售）

Location / 工作地点： Cheras / Shamelin, Kuala Lumpur / 吉隆坡蕉赖

工作时间： Monday to Saturday, 10:00 a.m. to 6:30 p.m.

星期一至星期六，上午10时至下午6时30分

Salary / 薪资： RM2,500–RM4,500 per month, depending on experience + Incentives / Commission / 每月RM2,500至RM4,500，视经验而定 + Incentives / Commission

Commission and performance incentives / 销售佣金及绩效奖励

About the role / 职位简介

VAKAKA AUTO SDN BHD is looking for a motivated and customer-focused Telemarketing Executive to support our sales team. This role will handle inbound customer enquiries, make outbound calls, follow up with potential and existing customers, and build a qualified sales pipeline for the sales team.
VAKAKA AUTO SDN BHD 现诚聘积极主动、以客户为中心的电话营销专员，协助销售团队处理客户来电及咨询、主动进行电话联系、跟进潜在及现有客户，并为销售团队建立优质的销售线索管道。

The ideal candidate is confident speaking with customers, organised with follow-ups and motivated by achieving sales and performance targets. Training will be provided for candidates who are willing to learn and build a career in sales. 理想人选应具备良好的沟通能力，能够有条理地进行客户跟进，并愿意达成销售及绩效目标。公司将为愿意学习并希望在销售领域发展的候选人提供培训。

Key responsibilities / 主要职责

• Handle inbound calls and customer enquiries professionally and promptly. 专业、及时地接听客户来电并处理客户咨询。

• Make outbound calls to potential and existing customers for follow-up, qualification and sales engagement. 主动致电潜在及现有客户，进行跟进、需求筛选及销售沟通。

• Understand customer needs and provide relevant information on the company’s products and services. 了解客户需求，并提供公司产品及服务的相关资料。

• Identify customer interests, qualify sales opportunities and arrange appropriate follow-up. 了解客户兴趣，筛选销售机会，并安排进行后续跟进。

• Follow up consistently with prospects and customers through the sales pipeline. 持续跟进潜在客户及现有客户，推动销售线索管道发展。

• Build, update and maintain accurate customer and lead records. 建立、更新及维护准确的客户和销售线索记录。

• Record call outcomes, customer information and follow-up activities accurately in the company system. 准确地在公司系统记录通话结果、客户资料及跟进活动。

• Respond to customer questions, handle basic objections and escalate complex matters when required. 回应客户问题，处理基本异议，并在需要时将复杂事项转交相关团队。

• Work closely with the sales team to improve lead quality, appointment setting and conversion opportunities. 与销售团队紧密合作，提升销售线索质量、预约安排及转化机会。

• Achieve agreed call, follow-up, lead-generation and sales-support KPIs. 达成公司所制定的通话、跟进、销售线索及销售支持绩效指标。

• Contribute ideas to improve customer engagement and sales-pipeline performance. 提出改善客户互动及销售线索管道表现的建议。

1份Telemarketing Specialist工作在Bandar Kuala Lumpur - October 2026

管理提醒

Telemarketing Specialist