Responsibilities

User Support: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.

Incident & Request Management: Log, prioritize, track, and resolve IT tickets adhering to established Service Level Agreements (SLAs).

System & Account Administration: Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).

Workstation Provisioning: Set up, configure, and deploy laptops, desktop workstations, and mobile devices for onboarding employees.

Maintenance & Troubleshooting: Diagnose hardware/software faults, perform routine system updates, and manage IT asset inventory.

Documentation: Maintain clear technical documentation, standard operating procedures (SOPs), and end-user knowledge base articles.

Requirements

Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support.

Proficiency in Windows operating systems and Microsoft 365 suite.

Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).

Experience with ticketing tools and Active Directory is highly advantageous.

Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.

DP Architects practices as a multidisciplinary design group, One Global Studio, with 900 staff, 16 strategically linked international offices from Shanghai to London, 8 associated specialist companies, with a reach of 77 countries around the world.

1份Support工作在Outram - October 2026

管理提醒

Service Desk Administrator