Essential Duties & Responsibilities

1. Non-Technical Customer Support:

Resolves problems related to invoicing, purchasing, and delivery processwith customers viainbound telephone, email or chat.
Demonstrates ability to articulate issues & solutions in simple to understand terms to both management and customers.
Coordinates with the repair center/team on troubleshooting arrangements and logistics for issues related to applications, products, and vendors.

2.Technical Customer Support:

Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.

Communicates basic technical solutions to customers using effective communication, listening, and comprehension skills.
Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.

In General, ...

Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
Fully documents customer interactions and issues in real-time and escalates complex problems under direct supervision.
Demonstrates strong customer service, communication, and problem-solving skills.
Works on a limited variety of problems of limited scope using defined procedures and practices.
Familiarizes self with multiple new technologies, products, applications, and platforms.

3份Night Shift Work工作在Pulau Pinang - October 2026

Customer Support Representative