Responsible to meet the guest request in a responsive and courteous manner and be of assistance To other associates.
To genuinely care for the guest well-being and take pride and ownership in the assigned job.
Abides by the key handling procedures and ensures that all room doors are secured, follow procedure when entering the washrooms.
Abides by the lost and found procedures found around the Public Areas.
Adheres to the OSHA chemical safety handling procedures and Hygiene & Sanitation.
Safeguard and protect hotel property and be cost conscious.
To tour and inspect the area assigned and carry out work on areas that required immediate action
To handover at the end of the shift or at the next briefing, tasks completed and tasks still outstanding.
To vacuum the room and public areas
Carpets, using different carpet cleaning techniques
The upholstery and the drapery
The hard flooring using the scrubbing machine
Marble / granite restoration
Glass cleaning & Mirror cleaning
To wipe the furniture, fixtures and fitting and cobweb dusting
To stock up guest supplies and deliver any request by internal & external customers.
To clean the designated public areas assigned by the Senior Housekeeping, PIC and to perform any other tasks in relevance to maintaining the cleanliness of the hotel and the efficiency of the department.
Dirty mop heads are recorded sent to the laundry for washing
Vacuum cleaners are properly cleaned out
All equipment is put away neatly and locked up at the end of the day
Able to carry out basic maintenance of the equipment.
To carry out end of the shift duties
To keep the guest corridor floor & corridor glass clean
Keeping the service lift landing floor, walls & shelving clean.
Keeping the pantry clean & tidy
Replenish the trolley after completing the shift
To clean the vacuum, cleaning utensils & equipment used.
To report any maintenance issues in guestroom and Public Area.
To develop skills in carpet &upholstery cleaning, basic floor care, advance floor care
Daily cleaning of work area, equipment, utensils & trolley
Project cleaning changing schedules to be updated daily.
SOP in daily encounters with guest.
Greet regular guest by name, engage in small conversations using Premium Customer Service Care and Premium Service encounters with guest.
Adhere to Safety and Security measures when interacting.
