IT Support / Helpdesk Executive

Job Summary

We are seeking IT Support / Helpdesk professionals to provide end-to-end IT support and Helpdesk services across manufacturing, office, and laboratory environments.

The role is responsible for ensuring reliable IT operations, timely incident resolution, SLA compliance, continuous improvement, and minimal business disruption. The successful candidate will provide hands-on technical support for hardware, software, networking, information security, and day-to-day IT operations.

The position will also perform other IT-related duties as assigned by the Site IT Supervisor.

Key Responsibilities

- Provide first-line and second-line IT support to users across manufacturing, office, and laboratory environments.

- Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.

- Provide Helpdesk support through ticketing systems, email, phone, and other support channels.

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.

- Support Windows operating systems, Microsoft Office applications, and standard enterprise software.

- Perform basic troubleshooting of LAN/WAN, Wi-Fi, network connectivity, and related infrastructure.

- Assist with user account, access, password, and system permission-related issues in accordance with IT security policies.

- Support IT asset management, hardware/software inventory, and equipment lifecycle activities.

- Escalate complex incidents to the appropriate IT teams or vendors and follow up until resolution.

- Monitor and manage IT incidents and service requests to ensure compliance with agreed SLA and response times.

- Maintain accurate documentation of incidents, troubleshooting activities, solutions, and IT procedures.

- Assist with system deployments, hardware refreshes, software installations, and IT projects when required.

- Follow company IT policies, information security standards, and operational procedures.

- Identify recurring issues and recommend improvements to enhance IT service quality and operational efficiency.

- Minimize business disruption by responding promptly to critical IT incidents affecting manufacturing, laboratory, or office operations.

- Perform other IT support and operational duties as assigned by the Site IT Supervisor.

Requirements

- Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.

- Hands-on experience in computer hardware, software, networking systems, and information security operations/support.

- Good troubleshooting and problem-solving skills.

- Good communication and interpersonal skills with the ability to support users at different levels.

- Customer-service-oriented with a proactive approach to resolving technical issues.

- Ability to work independently as well as collaboratively within an IT team.

- Willingness to work in a manufacturing, office, and laboratory environment.

- Knowledge of ITIL, Helpdesk/ticketing systems, Microsoft Windows, networking, and information security will be an advantage.

Preferred Technical Skills

- Desktop/Laptop Hardware & Troubleshooting

- Windows Operating Systems

- Microsoft Office / Microsoft 365

- LAN/WAN & Wi-Fi Troubleshooting

- Printers & Peripheral Devices

- IT Helpdesk / Ticketing Systems

- User Account & Access Support

- IT Asset Management

- Basic Information Security

- Incident & Service Request Management

- SLA & IT Service Management

- Basic Network Troubleshooting

Key Competencies

- Technical troubleshooting

- Problem solving

- Customer service

- Communication

Pay: RM2,500.00 - RM3,500.00 per month

Experience:

IT support: 1 year (Required)
Help desk: 1 year (Required)
SLA Compliance: 1 year (Required)
Manufacturing industry: 1 year (Required)

Language:

English (Required)

Work Location: In person

5份It Support Engineer工作在Wp Kuala Lumpur - October 2026

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