Position : IT Helpdesk (System Administrator)

Basic Salary : RM 2,800 – RM 3,400 + Allowances

Location : PJ Trade, Damansara Perdana

Working Hours : 9am – 6pm (Mon – Fri) **Follow Singapore working calendar

Job Summary

We are seeking an IT Helpdesk to provide first-level technical support and assist in maintaining smooth IT operations across the organization. The role focuses on resolving user issues, supporting IT infrastructure, and ensuring systems remain secure, stable, and operational.

Job Responsibilities

Provide first-level technical support for hardware, software, and network-related issues
Respond to and manage support requests through phone, email, and ticketing systems
Install, configure, and maintain computers, operating systems, and business applications
Manage user accounts, access permissions, and system configurations
Troubleshoot and resolve IT issues, escalating complex cases when necessary
Maintain accurate documentation of incidents, solutions, and system changes
Perform routine system maintenance, updates, and health checks
Ensure compliance with IT security policies and best practices
Support IT asset management, inventory tracking, and equipment deployment
Assist with IT projects and other ad-hoc assignments as required

Job Requirements

Diploma or Degree in Information Technology, Computer Science, or related field
Fresh graduates are encouraged to apply
Basic knowledge of Windows OS, Microsoft 365, and IT troubleshooting practices
Understanding of networking concepts such as LAN, TCP/IP, DNS, and DHCP
Familiarity with server administration, Linux, or macOS is an added advantage
Strong analytical and problem-solving skills
Good communication and customer service skills
Able to multitask, work independently, and collaborate effectively within a team

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

Health insurance
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Vision insurance

Education:

Diploma/Advanced Diploma (Preferred)

Experience:

Help desk: 1 year (Preferred)

Language:

Mandarin (Preferred)

Work Location: In person

2份Help Desk Technician Ii工作在Selangor - November 2026

管理提醒

IT Helpdesk

IT Helpdesk