2份Functional Manager工作在Johor - June 2026
Showing 2 jobs results for
"functional manager"
in Johor
Chat Available
MYR8,000 - MYR12,000 Per Month
Tebrau, Johor
- Join a Future-Ready Team at Incavo Technology Sdn. Bhd.!
- Incavo Technology Sdn. Bhd. is an independent precision engineering company that delivers high-accuracy manufacturing services to the semiconductor and advanced electronics industries. Located in Taman Ekoperniagaan (near Kempas), we are a progressive company that believes in leveraging AI and new technology to solve problems and drive the industry forward .
- With a strong presence across Asia and North America, we are a forward-thinking organisation committed to digital transformation and sustainability — from digitising workflows to implementing AI-enabled solutions that optimise operations . ...
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Posted
3 days ago
Chat Available
MYR3,000 - MYR3,650 Per Month
+Additional Compensation
- Lead the “Area Manager” Initiative:Direct Engagement: Be the primary driver of direct, face-to-face engagement with unmanaged merchant partners in your area. You'll conduct regular visits, build rapport, and embody the human connection we value.Execution & Oversight: Take ownership of the "Area Manager" playbook. You'll set visit schedules, define key discussion points, and ensure the quality of every interaction to maximize impact.Resource Management: Effectively deploy any assigned resources to maximize our reach and support for unmanaged merchants.2. Nurture Merchant Relationships & Solve Problems:Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact.Proactive Resolution: Be the first line of defense for our merchants. You'll identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.Empower Merchants: Educate partners on how to use Grab's tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.Champion Feedback: Systematically gather feedback from merchants and channel it back to our internal teams (product, operations, support) to drive continuous improvement.3. Monitor Performance & Gather Market Intelligence:Track Key Metrics: Monitor KPIs, including merchant engagement rates, satisfaction scores, issue resolution time, retention rates, and tool adoption.Analyze & Optimize: Use data to identify trends, pinpoint areas for improvement, and celebrate success stories within your area.Be a Local Expert: Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.4. Collaborate & Advocate Internally:Cross-Functional Collaboration: Work hand-in-hand with teams like Sales, Operations, Marketing, and Product to ensure a seamless and positive merchant experience.Advocate for Partners: Be the voice of our merchants within Grab, ensuring their perspectives are considered in strategic decisions and product roadmaps.5. Drive Operational Excellence:Process Improvement: Continuously look for ways to refine our processes to boost efficiency and effectiveness.Share Best Practices: Document successful engagement strategies and problem-solving approaches to share with other Area Managers and internal teams.What We're Looking For: Key QualitiesExceptional Interpersonal Skills: You are a people person who can build genuine connections and rapport with anyone.Problem-Solving Prowess: You can think on your feet and quickly address challenges.Proactive & Self-Driven: You are a go-getter who can manage your area independently and drive initiatives from start to finish.Data-Oriented Mindset: You're comfortable tracking performance, analyzing data, and making informed decisions.Empathy: You have a true dedication to understanding and serving our merchant partners.Resilience: You can handle challenges with a positive and persistent attitude.
Be an early applicant!
Posted
3 days ago